Intervention report at Résidence Brooks | Protecteur du Citoyen
August 29, 2017

Intervention report at Résidence Brooks


The Québec Ombudsman received reports concerning the quality of the care, services and environment offered to the residents at Résidence Brooks, a private seniors’ residence. The reports received by the Québec Ombudsman denounced flaws related to:

  • staff training;
  • the hygiene and safety of the premises;
  • bedbugs;
  • administration of the residents’ property;
  • the extent of the residents’ needs.


The investigation by the Québec Ombudsman revealed major defects in the quality of services and the living environment provided at Résidence Brooks. The Québec Ombudsman made several recommendations to the residence as well as to the integrated university health and social services centre (CIUSSS) to which the residence reports. Both institutions pledged to implement them. The Québec Ombudsman expects significant improvements in the situation to occur and will rigorously monitor the implementation of its recommendations.

Intervention report (excerpts) concerning Résidence Brooks (PDF, 42 KiB)