Intervention at Centre hospitalier de l’Université de Montréal’s radiology section
The Québec Ombudsman was informed that many people had been waiting for a long time for magnetic resonance imaging (MRI) tests or computed tomography (CT) scans at Centre hospitalier de l’Université de Montréal (CHUM).
The intervention by the Québec Ombudsman confirmed that many people did not get their MRI test or CT scan within the time frame (three months) set by the Department. Outlays were made by the Department but the equipment was still underused due to a shortage of technicians.
CHUM took steps to improve the situation. However, the Québec Ombudsman proposed additional measures for eliminating the backlog as quickly as possible. It made five recommendations concerning, among other things, continued hiring and training of technicians, waiting list management and work processes. CHUM agreed to implement them.