Intervention at Inuulitsivik Health Center
The Québec Ombudsman was informed of water shortages that compromised the quality of care at Inukjuak CLSC. The quality of the drinking water in the building and surface and care environment upkeep also posed problems.
Inukjuak CLSC is located in Nunavik, on the shore of Hudson Bay. It is managed by Inuulitsivik Health Center (IHC).
The investigation by the Québec Ombudsman showed that water shortages at Inukjuak CLSC were frequent. They were known to occur several times a week and last many hours, no matter the time of year. IHC was not entirely responsible for the situations that led to water shortages. However, it had the duty to provide adequate and safe health services and social services in Inukjuak.
The Québec Ombudsman saw that IHC staff were genuinely dedicated. As soon as the investigation began, work to draft a contingency plan for a better response to future shortages was undertaken. However, in the Québec Ombudsman’s opinion, the plan needed improvement.
It therefore made 12 recommendations to IHC. Some of them were also intended for Nunavik Regional Board of Health and Social Services. They were approved by both bodies.