Report concerning an intervention at Hôpital et centre d'hébergement de Sept-Îles of Centre intégré de santé et de services sociaux de la Côte-Nord
The Québec Ombudsman received a report concerning the emergency room at Hôpital et centre d’hébergement de Sept-Îles of Centre intégré de santé et de services sociaux (CISSS) de la Côte-Nord. According to the report, the abolition of the position of night reception and registration clerk at the emergency room could endanger the patients.
The investigation by the Québec Ombudsman dealt more broadly with the lack of nighttime patient supervision in the emergency waiting room, which should be carried out by triage nursing staff, not by a reception and registration clerk, who is not trained to assess the condition of patients.
Given the information obtained, the Québec Ombudsman was not confident that monitoring was adequate at all times. This is why it recommended that CISSS de la Côte-Nord ensure that the triage nursing staff visually monitor the patients in the registration and waiting areas on an ongoing basis. The CISSS agreed to implement the recommendation.