Intervention report concerning Centre d’hébergement Harricana | Protecteur du Citoyen
September 1, 2015

Intervention report concerning Centre d’hébergement Harricana


The Québec Ombudsman received reports of major deficiencies in the quality of the care and services provided to the residents of Centre d’hébergement Harricana, in Abitibi-Témiscamingue, primarily regarding basic care, nursing care, means of control, reprisals and harassment, and a nurse’s attitude and behaviour.

Further to an unannounced visit and an in-depth investigation, the Québec Ombudsman concluded that serious flaws in the quality of the care, services and living environment were very harmful to the residents on the fourth floor of Centre d’hébergement Harricana. The actions and an intervention approach advocated by a nurse in a managerial position were the cause of these deficiencies.

In the Québec Ombudsman’s opinion, the Centre must establish decisive measures to rectify these failings. This is why it made ten recommendations to Centre intégré de santé et de services sociaux (CISSS) de l’Abitibi-Témiscamingue, which is responsible for Centre d’hébergement Harricana. The CISSS accepted the recommendations and pledged to implement them as soon as possible.