Intervention report concerning Centre d’hébergement Champlain-de-Saint-François
The Québec Ombudsman received a report which brought to its attention a situation of extreme negligence in the personal care of a user who had spent time at Centre d’hébergement Champlain-de-Saint-François.
The investigation by the Québec Ombudsman led to the conclusion that the report was warranted. Furthermore, the Québec Ombudsman noted that there were deficiencies concerning clinical monitoring, documentation of the user's record, detection of the user's signs and symptoms and the communication of relevant clinical information in order to ensure the user's ongoing and quality care.
In light of these findings, the Québec Ombudsman made recommendations to Centre d’hébergement Champlain-de-Saint-François, which it pledged to implement.