Intervention report concerning Centre d’hébergement Camille-Lefebvre, Hôpital de Lachine, McGill University Health Centre
The Québec Ombudsman received a report concerning the long-term care program for residents requiring assisted ventilation at Centre d’hébergement Camille-Lefebvre (CHCL), Hôpital de Lachine of McGill University Health Centre. According to the report, when the Montreal Chest Institute residents requiring assisted ventilation were transferred to CHCL in January 2015, they found themselves in an environment that did not meet their needs.
The investigation by the Québec Ombudsman dealt with several aspects, in particular, the care offered to the residents, the living environment, the staff, and the services offered to the residents and their loved ones. It showed that monitoring and intervention by the staff were adequate and the managers and the employees alike took the provision of quality care and services to heart.
However, the investigation revealed certain shortcomings, notably, the layout of the residents' rooms, which are cramped, poorly ventilated and very cluttered, the family lounge used for other purposes, and the interference of certain family members with care provision, which could adversely affect the residents. The Québec Ombudsman therefore made five recommendations to McGill University Health Centre, which the latter committed to implement.