Intervention at Argyll Hospital and Residential Centre
The Québec Ombudsman was made aware of organizational practices that resulted in the delay, and even, cancellation, of certain forms of care to the residents of Argyll Hospital and Residential Centre due to a shortage of personnel.
The investigation by the Québec Ombudsman revealed flawed practices in the regular units of the CHSLD when there is understaffing, the frequency and recurrence of the periods of which is worrisome.
When understaffing occurs, work is reorganized by delaying or omitting care and services to the residents, some of whom spend 36 consecutive hours in bed several times a month. These practices affect the quality of the living environment and are harmful to the residents.
That is why the Québec Ombudsman made recommendations to Centre intégré universitaire de santé et de services sociaux (CIUSSS) de l’Estrie – Centre hospitalier universitaire de Sherbrooke and to the Ministère de la Santé et des Services sociaux. The CIUSSS agreed to implement the recommendations.