2014-2015 Annual Report

The 2014-2015 Annual Report of the Québec Ombudsman was tabled in the National Assembly on September 17, 2015.

This year, the Québec Ombudsman intervened regarding 56 of the 81 government departments and agencies, as well as concerning 169 of the 286 institutions of the health and social services network within its jurisdiction. 

In public services, long wait times topped the list of complaints deemed substantiated (29.9%). Failings with a financial impact were a close second, at 27.7% of substantiated complaints. The number of complaints and reports regarding health and social services was up 10.6% from last year.

• See an interactive version of the ANNUAL REPORT
• See the ANNUAL REPORT in PDF*
• Press releases
• Speech of the Ombudsperson at the tabling of the 2014-2015 Annual Report

To read a specific chapter of the 2014-2015 Annual Report:

• Message from the Québec Ombudsperson
• Highlights
• Public service
  • Agence du revenu du Québec (Revenu Québec)
  • Commission administrative des régimes de retraite et d'assurances (CARRA)
  • Commission de la santé et de la sécurité du travail (CSST)
  • Commission de la santé et de la sécurité du travail (CSST) - Direction de l'indemnisation des victimes d'actes criminels (DIVAC)
  • Ministère du Développement durable, de l’Environnement et de la Lutte contre les changements climatiques
  • Ministère de l’Éducation, de l’Enseignement supérieur et de la Recherche
  • Ministère de la Famille
  • Ministère de l’Immigration, de la Diversité et de l’Inclusion
  • Ministère de la Sécurité publique
  • Ministère du Travail, de l’Emploi et de la Solidarité sociale
  • Office de la protection du consommateur
  • Société de l’assurance automobile du Québec (SAAQ)
• Report by the Correctional Ombudsman of Québec
• The Ministère de la Santé et des Services sociaux and its service network
• Report on systemic interventions
• Parliamentary watch report
• Results in figures
• Follow-up to recommendations in the Québec Ombudsman's Annual Reports
• Summary of recommendations in the 2014-2015 Annual Report

2014-2015 Annual Management Report:

• See the Annual Management Report in PDF (French only)*

* This PDF version is also available for people with a permanent or temporary impairment.