2010-2011 Annual Report

On or before September 30 of every year, the Québec Ombudsman submits a report of its activities over the preceding calendar year. In particular, the report mentions cases in which the Québec Ombudsman has made a recommendation or given an opinion and, as the case may be, corrective measures that have been taken by the authority in question.

Notice
To facilitate onscreen consultation, the blank pages of the printed document have been removed from the PDF version and will not appear if the document is printed. The pagination of the PDF file remains identical to the original.

Table of contents

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• Cover (PDF, 233 Ko)
• Table of contents (PDF, 13 Ko)
• Letter to the President of the National Assembly (PDF, 13 Ko)
• Message from the Québec Ombudsperson (PDF, 25 Ko)
• Validation report from the internal auditor (PDF, 14 Ko)
• Note to the reader  (PDF, 13 Ko)
• Québec Ombudsman (PDF, 44 Ko)
• Highligths (PDF, 64 Ko)
• Public Service (PDF, 211 Ko) 
  • Commissaire à la déontologie policière
  • Commission administrative des régimes de retraite et d'assurances
  • Curateur public
  • La Financière agricole du Québec
  • Ministère de la Culture, des Communications et de la Condition féminine
  • Ministère du Développement durable, de l’Environnement et des Parcs
  • Ministère de l'Emploi et de la Solidarité sociale
  • Ministère de la Famille et des Aînés
  • Ministère de la Justice
  • Ministère de la Sécurité publique 
  • Régie de l’assurance maladie du Québec
  • Régie du logement
  • Régie des rentes du Québec
  • Revenu Québec
  • Société de l'assurance automobile du Québec 
  • Tribunal administratif du Québec 
• Health and Social Services: department and network institutions (PDF, 161 Ko)
  • International Adoption
  • Physical Disabilities, Intellectual Disabilities and Pervasive Development Disorders
  • Addictions
  • Troubled Youth
  • Age-Related Loss of Independence
  • Mental Health
  • Physical Health
  • Support
• Parliamentary watch report (PDF, 73 Ko) 
• Result in figures (PDF, 454 Ko) 
  • Requests for service received
  • Closed Requests for service
  • Complaints and reports closed following an investigation
  • Source of complaints and reports that were closed following an investigation
  • Monitoring of corrective measures
  • Profile of complaints by government department, public agency, mission or service program
  • Sectors not under the Québec Ombudsman’s jurisdiction but whose requests for service raise concerns
• Follow-up to recommendations in the Québec Ombudsman's 2007-2008, 2008-2009 and 2009-2010 Annual Reports (PDF, 65 Ko)
• Summary of recommendations in the 2010-2011 Annual Report (PDF, 28 Ko)
• 2010-2011 Annual Management Report (French Version only) (PDF,  875 Ko)
• Speech of the Ombudsperson at the tabling of the 2010-2011 Annual Report