Investigation results

For each complaint it receives, the Québec Ombudsman determines whether the complaint is admissible, and if it is, whether it will investigate. When the investigation is over, and the finding is that error or injustice occurred, we send our recommendations to the competent authorities so that the problem or situation brought to light can be corrected. Here are some real-life cases that show how our investigations were carried out and the resulting recommendations.

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  1. June 29, 2015
    A young adult who had been placed in a psychiatric unit was able to dodge supervision by staff and escape twice. His mother complained to the Québec Ombudsman and asked it to call for measures to improve security.
  2. June 22, 2015
    A citizen with a physical disability who receives last-resort financial assistance complained about the service quality at a local employment centre (CLE) when he undertook steps to enter the labour market.
  3. June 15, 2015
    A lady who gave her grandson her car as a gift contacted the Québec Ombudsman because the Société de l’assurance automobile du Québec (SAAQ) had charged taxes on it.
  4. June 8, 2015
    A lady who had submitted a request for a comparative evaluation for studies done outside Québec to the Ministère de l’Immigration, de la Diversité et de l’Inclusion (the Department) asked the Québec Ombudsman to step in to have the Department return the originals of her documents to her.
  5. June 1, 2015
    A lady contested the fact that her husband, who was living in a CHSLD, was billed for having his teeth cleaned even though she had been told that the hospital with which the CHSLD is affiliated would assume the cost of this physician-prescribed care.
  6. May 25, 2015
    A citizen with a physical disability appealed to the Québec Ombudsman because the rehabilitation centre he goes to refused to replace his four-wheel mobility scooter which had broken.
  7. May 19, 2015
    A mother who is a social assistance recipient contacted the Québec Ombudsman when the local employment centre (CLE) informed her that her benefits would be reduced by around $130 a month because her son had started school.
  8. May 11, 2015
    A user complained to the Québec Ombudsman about the long wait times caused, among other factors, by the breakdown of a diagnostic instrument in the medical imaging section of the institution where she usually went.
  9. May 4, 2015
    A lady complained to the Québec Ombudsman about not being able to visit her spouse who was a detainee in a Québec correctional facility because the lounges (visiting areas) were closed on weekends.
  10. April 27, 2015
    A person complained to the Québec Ombudsman because a hospital had refused to provide her with physiotherapy services because she was a road accident victim.
191 results