Investigation results

For each complaint it receives, the Québec Ombudsman determines whether the complaint is admissible, and if it is, whether it will investigate. When the investigation is over, and the finding is that error or injustice occurred, we send our recommendations to the competent authorities so that the problem or situation brought to light can be corrected. Here are some real-life cases that show how our investigations were carried out and the resulting recommendations.

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  1. November 20 2015
    A worker who had had an industrial accident approached the Québec Ombudsman about reimbursement for his travel expenses for follow-up appointments with his physician. The worker used his personal vehicle to get to the appointments and felt that he was entitled to $0.43 per kilometre travelled because of his medical condition.
  2. November 16 2015
    A citizen complained to the Québec Ombudsman because his mother, who has Alzheimer’s, had to move four times in three months. He considered that if the CSSS caseworkers had assessed his mother properly, she would not have had to move so often in so little time.
  3. November 9 2015
    A home childcare provider called on the Québec Ombudsman for help regarding a regulation she considered prejudicial towards her son who would soon be 18 years old.
  4. November 2 2015
    The mother of a child with a disability complained to the Québec Ombudsman because the health and social services centre (CSSS) refused to give her the second instalment of her annual direct allowance. The woman felt that she was being penalized because of the new reimbursement method.
  5. October 26 2015
    A man filed a complaint with the Québec Ombudsman after getting a ticket for driving in violation of a restriction for medical reasons imposed by the Société de l’assurance automobile du Québec (SAAQ). When the man was stopped by a police officer, the citizen had no idea that SAAQ had attached this restriction to his driver’s licence.
  6. October 19 2015
    A student with a severe speech impairment called on the Québec Ombudsman for help concerning the assistive communication device that the Ministère de l’Enseignement supérieur, de la Recherche et de la Science and the Ministère de la Santé et des Services sociaux refused to replace.
  7. October 13 2015
    After trying, unsuccessfully, to solve a problem by approaching different government departments and agencies, a citizen went to the Québec Ombudsman for help.
  8. October 5 2015
    A person complained on her mother’s behalf because she felt that her mother had not been properly assessed when she arrived at a hospital emergency room.
  9. September 28 2015
    A young man with a disability found himself penniless when he was trying to go back to school through Emploi-Québec’s Réussir program. He went to the Québec Ombudsman for help.
  10. September 21 2015
    A citizen who had sustained an industrial accident learned that her income replacement indemnity had been suspended because her Commission de la santé et de la sécurité du travail (CSST) file contained contradictory information. She complained to the Québec Ombudsman.
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