Investigation results

For each complaint it receives, the Québec Ombudsman determines whether the complaint is admissible, and if it is, whether it will investigate. When the investigation is over, and the finding is that error or injustice occurred, we send our recommendations to the competent authorities so that the problem or situation brought to light can be corrected. Here are some real-life cases that show how our investigations were carried out and the resulting recommendations.

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  1. April 25 2016
    A citizen complained when the Ministère du Travail, de l’Emploi et de la Solidarité sociale turned down his application for assistance.
  2. April 18 2016
    A patient complained about the quality of the care and services he received while he was in hospital. One of the grounds for the complaints was a nurse’s refusal to identify herself to him.
  3. April 8 2016
    A lady turned down by Retraite Québec for a disability pension filed a complaint with the Québec Ombudsman because of the long time it was taking for her application for review to be processed.
  4. March 29 2016
    A man complained to the Québec Ombudsman about not getting his solidarity tax credit because he was not registered for direct deposit.
  5. March 21 2016
    A student with a “major functional disability” calls for the Québec Ombudsman’s help regarding his student financial assistance.
  6. March 14 2016
    A citizen who had been in a car accident thought that the Société de l’assurance automobile du Québec (SAAQ) had miscalculated his indemnity. He made a complaint to the Québec Ombudsman.
  7. March 7 2016
    A citizen was upset about the way in which the staff at a seniors’ residence handled his brother’s belongings on the eve of his transfer to a palliative care centre.
  8. February 29 2016
    A patient who had major hip surgery was refused a commode chair while he was recovering in hospital. His daughter made a complaint to the Québec Ombudsman.
  9. February 22 2016
    A bar owner complained about the long wait time for obtaining a permit allowing him to serve alcohol on his new commercial terrace.
  10. February 15 2016
    In 2014, the Commission administrative des régimes de retraite et d’assurances (CARRA, now Retraite Québec) refused to a follow up on a recommendation by the Québec Ombudsman in the file of a woman who had experienced unreasonable delays by CARRA. Two years later, she was proven right by the Small Claims Division of the Court of Québec.
179 results