Investigation results

For each complaint it receives, the Québec Ombudsman determines whether the complaint is admissible, and if it is, whether it will investigate. When the investigation is over, and the finding is that error or injustice occurred, we send our recommendations to the competent authorities so that the problem or situation brought to light can be corrected. Here are some real-life cases that show how our investigations were carried out and the resulting recommendations.

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  1. August 31 2015
    The family of a person who had died while hospitalized approached the Québec Ombudsman about the accommodation fees charged to the patient by the institution.
  2. August 24 2015
    A detainee who felt he had been transferred to another facility without just cause complained to the Québec Ombudsman.
  3. August 17 2015
    A lady who was getting home support complained because she was not being bathed any more.
  4. August 10 2015
    A father, who had paid for his daughter’s toll fees for the bridge on Highway 25 (H25), contacted the Québec Ombudsman because the daughter received a notice of non-payment by mistake.
  5. August 3 2015
    A man approached the Québec Ombudsman because the Ministère de l’Éducation, de l’Enseignement supérieur et de la Recherche had not authorized his enrolment in a university program he thought would lead to a teaching licence.
  6. July 13 2015
    A citizen wanted the Régie de l’assurance maladie to reimburse him for his hospital fees further to a surgery outside Québec for which he had made all the arrangements.
  7. July 6 2015
    A parent contacted the Québec Ombudsman to criticize the long wait time for obtaining rehabilitation services for her autistic son.
  8. June 29 2015
    A young adult who had been placed in a psychiatric unit was able to dodge supervision by staff and escape twice. His mother complained to the Québec Ombudsman and asked it to call for measures to improve security.
  9. June 22 2015
    A citizen with a physical disability who receives last-resort financial assistance complained about the service quality at a local employment centre (CLE) when he undertook steps to enter the labour market.
  10. June 15 2015
    A lady who gave her grandson her car as a gift contacted the Québec Ombudsman because the Société de l’assurance automobile du Québec (SAAQ) had charged taxes on it.
198 results