Investigation results

For each complaint it receives, the Québec Ombudsman determines whether the complaint is admissible, and if it is, whether it will investigate. When the investigation is over, and the finding is that error or injustice occurred, we send our recommendations to the competent authorities so that the problem or situation brought to light can be corrected. Here are some real-life cases that show how our investigations were carried out and the resulting recommendations.

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  1. October 5 2015
    A person complained on her mother’s behalf because she felt that her mother had not been properly assessed when she arrived at a hospital emergency room.
  2. September 28 2015
    A young man with a disability found himself penniless when he was trying to go back to school through Emploi-Québec’s Réussir program. He went to the Québec Ombudsman for help.
  3. September 21 2015
    A citizen who had sustained an industrial accident learned that her income replacement indemnity had been suspended because her Commission de la santé et de la sécurité du travail (CSST) file contained contradictory information. She complained to the Québec Ombudsman.
  4. September 14 2015
    A person went to the Québec Ombudsman for help because after her move, she no longer received home support services.
  5. September 8 2015
    A lady asked for the Québec Ombudsman’s help in being reimbursed by the Société de l’assurance automobile du Québec (SAAQ).
  6. August 31 2015
    The family of a person who had died while hospitalized approached the Québec Ombudsman about the accommodation fees charged to the patient by the institution.
  7. August 24 2015
    A detainee who felt he had been transferred to another facility without just cause complained to the Québec Ombudsman.
  8. August 17 2015
    A lady who was getting home support complained because she was not being bathed any more.
  9. August 10 2015
    A father, who had paid for his daughter’s toll fees for the bridge on Highway 25 (H25), contacted the Québec Ombudsman because the daughter received a notice of non-payment by mistake.
  10. August 3 2015
    A man approached the Québec Ombudsman because the Ministère de l’Éducation, de l’Enseignement supérieur et de la Recherche had not authorized his enrolment in a university program he thought would lead to a teaching licence.
203 results