Investigation results

For each complaint it receives, the Québec Ombudsman determines whether the complaint is admissible, and if it is, whether it will investigate. When the investigation is over, and the finding is that error or injustice occurred, we send our recommendations to the competent authorities so that the problem or situation brought to light can be corrected. Here are some real-life cases that show how our investigations were carried out and the resulting recommendations.

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  1. February 8 2016
    A mother discovered that her disabled daughter had fractured a leg while she was at a rehabilitation centre. The incident had occurred the week before. The parents were not given any information about the incident, so the mother complained to the Québec Ombudsman.
  2. February 1 2016
    A citizen complained to the Ministère des Transports because it had picked up his damaged bicycle on the side of the road and given it to someone else without first identifying the person.
  3. January 25 2016
    A citizen had his health insurance card photo taken at a pharmacy. Even though the photo met every specification, when he went to one of the reception desks of the Régie de l’assurance maladie du Québec (RAMQ), it was refused. He complained to the Québec Ombudsman.
  4. January 18 2016
    A woman whose mother had died suddenly asked the Bureau du coroner for a copy of the autopsy report so she could know what had caused her mother’s death. When her application was refused, she filed a complaint with the Québec Ombudsman.
  5. January 11 2016
    A person who had bought a used car a few years before filed a complaint with the Québec Ombudsman because, at the time the ownership was transferred, the mileage recorded by the Société de l’assurance automobile du Québec (the SAAQ) was too high.
  6. January 5 2016
    A CHSLD resident had to have surgery for a hip fracture. His wife filed a complaint with the Québec Ombudsman because she was convinced that the fracture had been caused by a fall that the staff at the CHSLD had not reported.
  7. December 14 2015
    A person summoned for jury duty had just learned that she would not be reimbursed for her adapted transportation costs, unlike candidates who travel to the courthouse by bus or car. Finding this unfair, she complained to the Québec Ombudsman.
  8. December 7 2015
    A young graduate went to the Québec Ombudsman for help because the Ministère de l’Éducation, de l’Enseignement supérieur et de la Recherche had just refused to grant him eligibility for the Loan Remission Program.
  9. November 30 2015
    A mother complained to the Québec Ombudsman that the rehabilitation centre in her region had ended its speech therapy services to her son, who had to do a second year of kindergarten.
  10. November 20 2015
    A worker who had had an industrial accident approached the Québec Ombudsman about reimbursement for his travel expenses for follow-up appointments with his physician.
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