Investigation results

For each complaint it receives, the Québec Ombudsman determines whether the complaint is admissible, and if it is, whether it will investigate. When the investigation is over, and the finding is that error or injustice occurred, we send our recommendations to the competent authorities so that the problem or situation brought to light can be corrected. Here are some real-life cases that show how our investigations were carried out and the resulting recommendations.

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  1. March 21 2016

    A student with a “major functional disability” calls for the Québec Ombudsman’s help regarding his student financial assistance.

  2. March 14 2016

    A citizen who had been in a car accident thought that the Société de l’assurance automobile du Québec (SAAQ) had miscalculated his indemnity. He made a complaint to the Québec Ombudsman.

  3. March 7 2016

    A citizen was upset about the way in which the staff at a seniors’ residence handled his brother’s belongings on the eve of his transfer to a palliative care centre.

  4. February 29 2016

    A patient who had major hip surgery was refused a commode chair while he was recovering in hospital. His daughter made a complaint to the Québec Ombudsman.

  5. February 22 2016

    A bar owner complained about the long wait time for obtaining a permit allowing him to serve alcohol on his new commercial terrace.

  6. February 15 2016

    In 2014, the Commission administrative des régimes de retraite et d’assurances (CARRA, now Retraite Québec) refused to a follow up on a recommendation by the Québec Ombudsman in the file of a woman who had experienced unreasonable delays by CARRA. Two years later, she was proven right by the Small Claims Division of the Court of Québec.

  7. February 8 2016

    A mother discovered that her disabled daughter had fractured a leg while she was at a rehabilitation centre. The incident had occurred the week before. The parents were not given any information about the incident, so the mother complained to the Québec Ombudsman.

  8. February 1 2016

    A citizen complained to the Ministère des Transports because it had picked up his damaged bicycle on the side of the road and given it to someone else without first identifying the person.

  9. January 25 2016

    A citizen had his health insurance card photo taken at a pharmacy. Even though the photo met every specification, when he went to one of the reception desks of the Régie de l’assurance maladie du Québec (RAMQ), it was refused. He complained to the Québec Ombudsman.

  10. January 18 2016

    A woman whose mother had died suddenly asked the Bureau du coroner for a copy of the autopsy report so she could know what had caused her mother’s death. When her application was refused, she filed a complaint with the Québec Ombudsman.

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