Investigation results

For each complaint it receives, the Québec Ombudsman determines whether the complaint is admissible, and if it is, whether it will investigate. When the investigation is over, and the finding is that error or injustice occurred, we send our recommendations to the competent authorities so that the problem or situation brought to light can be corrected. Here are some real-life cases that show how our investigations were carried out and the resulting recommendations.

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  1. June 6 2016

    A man went to the Québec Ombudsman when his application for last resort financial assistance was turned down by the Ministère du Travail, de l’Emploi et de la Solidarité sociale because of a missing document.

  2. May 30 2016

    A physician working in a hospital refused to see a patient on the pretext that she had missed two appointments. The patient objected because she had simply not gotten a call for one of the appointments.

  3. May 24 2016

    A detainee was transferred to a correctional facility several hundred kilometres from where he lived. Now that he was about to be released, he contested the facility’s refusal to provide transportation back to his region.

  4. May 16 2016

    A man with a disability was denied access to free housekeeping services. He made a complaint to the Québec Ombudsman.

  5. May 9 2016

    A citizen who had an industrial accident called on the Québec Ombudsman because the Commission des normes, de l’équité, de la santé et de la sécurité du travail was taking a long time to reimburse her for her medication costs.

  6. May 2 2016

    A woman with mental health problems who lived in a family-type resource learned that she would soon have to move into a private seniors’ residence.

  7. April 25 2016

    A citizen complained when the Ministère du Travail, de l’Emploi et de la Solidarité sociale turned down his application for assistance.

  8. April 18 2016

    A patient complained about the quality of the care and services he received while he was in hospital. One of the grounds for the complaints was a nurse’s refusal to identify herself to him.

  9. April 8 2016

    A lady turned down by Retraite Québec for a disability pension filed a complaint with the Québec Ombudsman because of the long time it was taking for her application for review to be processed.

  10. March 29 2016

    A man complained to the Québec Ombudsman about not getting his solidarity tax credit because he was not registered for direct deposit.

239 results