Investigation results

For each complaint it receives, the Québec Ombudsman determines whether the complaint is admissible, and if it is, whether it will investigate. When the investigation is over, and the finding is that error or injustice occurred, we send our recommendations to the competent authorities so that the problem or situation brought to light can be corrected. Here are some real-life cases that show how our investigations were carried out and the resulting recommendations.

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  1. September 19 2016

    A pregnant citizen, who had recently separated from the father of her unborn child, contacted the Québec Ombudsman about her Québec Parental Insurance Plan (QPIP) application.

  2. September 12 2016

    A lady complained to the Québec Ombudsman when the agency that had been providing her with domestic help services refused to continue to do so.

  3. September 6 2016

    A citizen had just found out that his solidarity tax credit would be cut in half. He filed a complaint with the Québec Ombudsman.

  4. August 29 2016

    A detainee complained to the Québec Ombudsman after being put in solitary confinement for two consecutive stays for no reason.

  5. August 22 2016

    A man who was hospitalized as the result of a brain injury was distressed with the lack of follow-up from the time he was released from hospital to the time he was taken in hand by a rehabilitation centre. He complained to the Québec Ombudsman.

  6. August 15 2016

    The Commission des normes, de l’équité, de la santé et de la sécurité du travail (CNESST) informed a citizen that it would not cover the cost of repairs to his hearing aid because he was not in Québec. The citizen complained to the Québec Ombudsman.

  7. July 4 2016

    An elderly lady who had been going to a day centre regularly ever since her stroke could no longer get there using the transportation service provided by the public healthcare system. Her daughter complained to the Québec Ombudsman.

  8. June 27 2016

    A woman felt that her husband had not gotten the required care at the residential and long-term care centre (CHSLD) where he lived. She filed a complaint with the Québec Ombudsman.

  9. June 20 2016

    A worker complained that Revenu Québec was claiming more than $3,500 in unpaid taxes from him because of a new T1 slip his ex-employer had issued. He filed a complaint with the Québec Ombudsman.

  10. June 13 2016

    A lady contacted the Québec Ombudsman to complain about the quality of the care and services her mother had gotten at her residential centre just before she died. One of the causes for dissatisfaction that she brought up was the poor oral care her mother had received in her last days at the centre.

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