Investigation results

For each complaint it receives, the Québec Ombudsman determines whether the complaint is admissible, and if it is, whether it will investigate. When the investigation is over, and the finding is that error or injustice occurred, we send our recommendations to the competent authorities so that the problem or situation brought to light can be corrected. Here are some real-life cases that show how our investigations were carried out and the resulting recommendations.

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  1. December 5 2016

    A tax lawyer approached the Québec Ombudsman with a complaint because his client had gotten three draft assessments in a row from Revenu Québec, all of them erroneous.

  2. November 28 2016

    A student filed a complaint with the Québec Ombudsman because the Ministère de l’Éducation et de l’Enseignement supérieur required that she pay off a debt with another Department before granting financial assistance.

  3. November 21 2016

    A woman complained about the long wait time before she could have surgery to replace a knee prosthesis that was causing her severe pain.

  4. November 14 2016

    A user with multiple sclerosis complained to the Québec Ombudsman when the number of home support service hours she would be allocated from that time forward was decreased.

  5. November 7 2016

    A citizen complained to the Québec Ombudsman about the conditions that the Société de l’assurance automobile imposed on him for getting a driver’s licence.

  6. October 31 2016

    A resident in a CHSLD complained to the Québec Ombudsman because the visiting hours were not flexible enough for him to see his family when he wanted and to carry out certain professional activities.

  7. October 24 2016

    A fast-food restaurant was issued a claim for more than $300,000 from Revenu Québec further to a tax audit. The owner filed a complaint with the Québec Ombudsman to contest the notices of assessment.

  8. October 17 2016

    A young woman was denied all benefits under the Québec Parental Insurance Plan (QPIP) because she did not meet a program requirement for reasons due solely to her employer. She filed a complaint with the Québec Ombudsman.

  9. October 11 2016

    A student who was a beneficiary under the Loans and Bursaries Program was denied the loan remission for which he felt he qualified. He filed a complaint with the Québec Ombudsman.

  10. October 3 2016

    A pregnant worker applied to the Commission des normes, de l’équité, de la santé et de la sécurité du travail (CNESST) for preventive withdrawal. When she was turned down, she filed a complaint with the Québec Ombudsman.

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