Investigation results

For each complaint it receives, the Québec Ombudsman determines whether the complaint is admissible, and if it is, whether it will investigate. When the investigation is over, and the finding is that error or injustice occurred, we send our recommendations to the competent authorities so that the problem or situation brought to light can be corrected. Here are some real-life cases that show how our investigations were carried out and the resulting recommendations.

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  1. May 8 2017

    A young woman with an intellectual disability was placed in a resource that did not match her needs. Finding the delays for getting a place somewhere else excessive, the girl's father made a complaint to the Québec Ombudsman.

  2. May 1 2017

    During his incarceration, a citizen was put in isolation for his own protection (suicide prevention). After two days, he was still in isolation without having been reassessed or having had a shower. He asked the head of the unit for permission to make a phone call and he contacted the Québec Ombudsman.

  3. April 24 2017

    A woman who immigrated to Québec recently filed a complaint with the Québec Ombudsman because she was billed for a medical consultation at a hospital emergency room. She had understood that, because she was waiting to receive her health insurance card, she would not be billed.

  4. April 18 2017

    The head of a business filed a complaint with the Québec Ombudsman. He felt that Revenu Québec had seized too large an amount from his business bank account, but the agency refused to admit it.

  5. April 10 2017

    A lady received compensation from a youth centre because she was a foster parent. She filed a complaint with the Québec Ombudsman because she was not paid for the first month of the child's placement with her.

  6. April 3 2017

    A woman on sick leave because she had been the victim of a crime wanted compensation. A year after applying to IVAC, her file was not yet settled. She filed a complaint with the Québec Ombudsman.

  7. March 27 2017

    A 65-year-old citizen no longer qualified for social assistance because of his age. He complained to the Québec Ombudsman when the Ministère du Travail, de l’Emploi et de la Solidarité sociale refused to make up the difference between the pension he received from the federal government and the social assistance he had gotten before.

  8. March 20 2017

    A man lost his lower denture while he was hospitalized. He had to replace his upper denture for it to fit with his lower denture, but the hospital refused to reimburse him because it had not been lost. He complained to the Québec Ombudsman.

  9. March 13 2017

    A lady complained to the Québec Ombudsman when her bursary amount was slashed for the year underway and she wanted to know why.

  10. March 6 2017

    A citizen made a complaint to the Québec Ombudsman because of the lengthy delay between filing of his application to renew his Régie du bâtiment licence and receipt of a notice informing him that his form was incomplete.

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