Investigation results

For each complaint it receives, the Québec Ombudsman determines whether the complaint is admissible, and if it is, whether it will investigate. When the investigation is over, and the finding is that error or injustice occurred, we send our recommendations to the competent authorities so that the problem or situation brought to light can be corrected. Here are some real-life cases that show how our investigations were carried out and the resulting recommendations.

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  1. July 17 2017

    A man felt that his wife had not been monitored adequately at a hospital where she had fallen three times. He complained to the Québec Ombudsman.

  2. July 10 2017

    A woman had stopped receiving advance payments of the tax credit for childcare expenses. Disagreeing with Revenu Québec’s decision, she complained to the Québec Ombudsman.

  3. July 3 2017

    A citizen was dissatisfied with the support he had received from a CLSC social worker when he tried to find an apartment. He also said that he had never seen his intervention plan. He complained to the Québec Ombudsman.

  4. June 27 2017

    Retraite Québec turned down a woman’s disability pension application because it considered that all the possibilities in terms of treatments that could improve her condition had not been exhausted. She complained to the Québec Ombudsman.

  5. June 19 2017

    A lady went to a hospital emergency room with symptoms of a stroke. She was assigned a non-urgent priority level. She complained to the Québec Ombudsman.

  6. June 12 2017

    The Société de l’assurance automobile du Québec refused to compensate a man who said that his face scar from an automobile accident a few years before had gotten worse. He complained to the Québec Ombudsman.

  7. June 5 2017

    It took two years for the Ministère de l’Éducation et de l’Enseignement supérieur to convert a student loan into a bursary because the educational institution took its time sending the Department information. This deprived the citizen of tax credits. She complained to the Québec Ombudsman.

  8. May 29 2017

    A woman was admitted to the private room of a hospital for the birth of her baby. She was billed for four days but she expected to pay for three only. She complained to the Québec Ombudsman.

  9. May 23 2017

    A social assistance recipient was entitled to support payments from his ex-spouse, among other things. The Ministère du Travail, de l’Emploi et de la Solidarité sociale wanted to oblige him to use an attorney for his divorce. The man complained to the Québec Ombudsman.

  10. May 15 2017

    A person off work because of hand pain and numbness submitted a claim to the CNESST, which refused to compensate her. She complained to the Québec Ombudsman.

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