Investigation results

For each complaint it receives, the Québec Ombudsman determines whether the complaint is admissible, and if it is, whether it will investigate. When the investigation is over, and the finding is that error or injustice occurred, we send our recommendations to the competent authorities so that the problem or situation brought to light can be corrected. Here are some real-life cases that show how our investigations were carried out and the resulting recommendations.

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  1. January 14 2013

    A healthcare user's spouse deplored that her husband had not been taken to the hospital of his choice.

  2. May 28 2012

    An adult citizen with Asperger's, who is under public tutorship (property and person), has come to the Québec Ombudsman claiming that he is "part of a ping-pong game" between the various instances assigned to his file.

  3. May 7 2012

    The sons of an elderly woman placed under public protective supervision considered that the Curateur public was not doing all it could to enable their mother to continue living in the family home.

  4. March 12 2012

    A user of a youth centre's adoption and reunion service found it was taking a long time to receive the services needed to handle her request to be reunited with her birth father.

  5. January 23 2012

    A citizen alleges that because incorrect information was sent to the Régie des Rentes du Québec by the youth centre where his child was lodged, the Régie cancelled his right to the refundable tax credit for child assistance.

  6. January 9 2012

    A citizen living in a youth centre group home has filed a complaint because he wants to continue living in the group home after he turns 18 so that he can continue his secondary studies.

166 results