Investigation results

For each complaint it receives, the Québec Ombudsman determines whether the complaint is admissible, and if it is, whether it will investigate. When the investigation is over, and the finding is that error or injustice occurred, we send our recommendations to the competent authorities so that the problem or situation brought to light can be corrected. Here are some real-life cases that show how our investigations were carried out and the resulting recommendations.

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  1. January 15 2018

    A student wanted the income of her mother with whom she had very little contact to be disregarded in calculating her financial assistance. Her request was denied and she complained to the Québec Ombudsman.

  2. January 8 2018

    An elderly man, taken to Emergency by ambulance due to difficulty moving, waits several hours before seeing a doctor. He complains to the Québec Ombudsman.

  3. December 18 2017

    A man submitted a claim to the CNESST for reimbursement for his hearing aids. After nine months without any feedback from the agency, he complained to the Québec Ombudsman.

  4. December 11 2017

    After receiving home support for 20 years, a woman with multiple sclerosis was no longer considered eligible for the assistance program. She complained to the Québec Ombudsman.

  5. December 4 2017

    A social assistance recipient who lived alone and had been receiving a shelter allowance from Revenu Québec for several years was suddenly cut off. He complained to the Québec Ombudsman.

  6. November 27 2017

    For safety reasons, a decision was made at a correctional facility to remove all the chairs from a living section. Some detainees complained to the Québec Ombudsman.

  7. November 20 2017

    A mother with a mental disorder lost custody of her children. She felt that she had not gotten the mental health services to which she was entitled as a parent. She complained to the Québec Ombudsman.

  8. November 13 2017

    Two years after applying to purchase land in the public domain, a woman was still waiting for an answer from the Department. She complained to the Québec Ombudsman.

  9. November 6 2017

    A woman had been reimbursing a debt to the Ministère du Travail, de l’Emploi et de la Solidarité sociale for nearly 25 years. She made an offer of full and final settlement to the Department, which it refused. She complained to the Québec Ombudsman.

  10. October 30 2017

    An elderly woman was transferred from a CHSLD to an intermediate resource against her will. Her son complained to the Québec Ombudsman.

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