Investigation results

For each complaint it receives, the Québec Ombudsman determines whether the complaint is admissible, and if it is, whether it will investigate. When the investigation is over, and the finding is that error or injustice occurred, we send our recommendations to the competent authorities so that the problem or situation brought to light can be corrected. Here are some real-life cases that show how our investigations were carried out and the resulting recommendations.

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  1. February 19 2018

    A man’s dentures were broken during a care episode at an emergency room. Because the hospital refused to compensate the man, he complained to the Québec Ombudsman.

  2. February 12 2018

    An inmate did not have a winter coat and the correctional facility refused to lend her one. Because she could not spend time outdoors as a result, she complained to the Québec Ombudsman.

  3. February 5 2018

    A woman had been waiting several months for a medical evaluation appointment from the crime victims compensation directorate. She complained to the Québec Ombudsman.

  4. January 29 2018

    A man felt that he would have been able to better manage his anxiety if he had been given more information about the magnetic resonance imaging scan he was about to have. He complained to the Québec Ombudsman.

  5. January 22 2018

    A woman applied for advance payments of the tax credit for childcare expenses. A few weeks later, she had to pay daycare but she had not yet gotten an answer from Revenu Québec. She complained to the Québec Ombudsman.

  6. January 15 2018

    A student wanted the income of her mother with whom she had very little contact to be disregarded in calculating her financial assistance. Her request was denied and she complained to the Québec Ombudsman.

  7. January 8 2018

    An elderly man, taken to Emergency by ambulance due to difficulty moving, waits several hours before seeing a doctor. He complains to the Québec Ombudsman.

  8. December 18 2017

    A man submitted a claim to the CNESST for reimbursement for his hearing aids. After nine months without any feedback from the agency, he complained to the Québec Ombudsman.

  9. December 11 2017

    After receiving home support for 20 years, a woman with multiple sclerosis was no longer considered eligible for the assistance program. She complained to the Québec Ombudsman.

  10. December 4 2017

    A social assistance recipient who lived alone and had been receiving a shelter allowance from Revenu Québec for several years was suddenly cut off. He complained to the Québec Ombudsman.

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