Investigation results

For each complaint it receives, the Québec Ombudsman determines whether the complaint is admissible, and if it is, whether it will investigate. When the investigation is over, and the finding is that error or injustice occurred, we send our recommendations to the competent authorities so that the problem or situation brought to light can be corrected. Here are some real-life cases that show how our investigations were carried out and the resulting recommendations.

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  1. February 27 2017

    A lady filed a complaint with the Québec Ombudsman because she felt that she had been unfairly prohibited from visiting her husband at the hospital during a gastroenteritis outbreak.

  2. February 20 2017

    A citizen complained to the Québec Ombudsman because the SAAQ refused to reimburse him for a 2016 registration fee overpayment in late 2015.

  3. February 13 2017

    A detainee made a complaint to the Québec Ombudsman because the detention facility where he was serving an intermittent sentence did not take his medical condition into account.

  4. February 6 2017

    A man complained to the Québec Ombudsman because his iodine allergy was not taken into account during a medical imaging test at a hospital.

  5. January 30 2017

    A lady complained to the Québec Ombudsman because of the lengthy delay for processing her child assistance application.

  6. January 23 2017

    Considering that a woman was fit to go back to work, the Société de l'assurance automobile du Québec terminated her income replacement indemnity. She complained to the Québec Ombudsman.

  7. January 16 2017

    A child who needs extensive specialized care outside his region was denied admission to the transportation and lodging program by a physical rehabilitation centre. His mother filed a complaint with the Québec Ombudsman.

  8. January 9 2017

    A year after filing a claim with the Commission des normes, de l'équité, de la santé et de la sécurité du travail (CNESST) for medical aid in connection with a surgery, a citizen had still not gotten a reply.

  9. December 19 2016

    A citizen filed a complaint with the Québec Ombudsman because she felt that the Ministère du Travail, de l'Emploi et de la Solidarité sociale had terminated her social assistance benefits for no good reason.

  10. December 12 2016

    A lady complained that the room in a transition rehabilitation unit where her mother with C. difficile was lodged had not been disinfected often enough.

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