Investigation results

For each complaint it receives, the Québec Ombudsman determines whether the complaint is admissible, and if it is, whether it will investigate. When the investigation is over, and the finding is that error or injustice occurred, we send our recommendations to the competent authorities so that the problem or situation brought to light can be corrected. Here are some real-life cases that show how our investigations were carried out and the resulting recommendations.

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  1. May 19, 2015
    A mother who is a social assistance recipient contacted the Québec Ombudsman when the local employment centre (CLE) informed her that her benefits would be reduced by around $130 a month because her son had started school.
  2. May 11, 2015
    A user complained to the Québec Ombudsman about the long wait times caused, among other factors, by the breakdown of a diagnostic instrument in the medical imaging section of the institution where she usually went.
  3. May 4, 2015
    A lady complained to the Québec Ombudsman about not being able to visit her spouse who was a detainee in a Québec correctional facility because the lounges (visiting areas) were closed on weekends.
  4. April 27, 2015
    A person complained to the Québec Ombudsman because a hospital had refused to provide her with physiotherapy services because she was a road accident victim.
  5. April 20, 2015
    A person complained to the Québec Ombudsman because she felt that she should not have to pay interest on the solidarity tax credit amounts overpaid to her by Revenu Québec.
  6. April 14, 2015
    A lady complained to the Québec Ombudsman because her spouse, who was over age 65, had been billed for ambulance transportation.
  7. April 7, 2015
    A driver whose vehicle had been seized because he had been driving with an expired licence complained to the Québec Ombudsman about it being legally impossible to apply for the release of a vehicle from seizure in this kind of situation.
  8. March 30, 2015
    The parents of a child who had his tonsils removed felt that, in letting him leave the hospital while his condition was still unstable, the nursing staff had not provided him with adequate care. The parents complained to the Québec Ombudsman.
  9. March 23, 2015
    The daughter of a user with lung cancer complained to the Québec Ombudsman because her father, who should have been admitted to the palliative care unit, ended up in the surgical unit because of a bed shortage.
  10. March 16, 2015
    A woman contacted the Québec Ombudsman because of the Ministère de l’Énergie et des Ressources naturelles’s refusal to grant her a subsidy under the Branché au travail program.
185 results