Investigation results

For each complaint it receives, the Québec Ombudsman determines whether the complaint is admissible, and if it is, whether it will investigate. When the investigation is over, and the finding is that error or injustice occurred, we send our recommendations to the competent authorities so that the problem or situation brought to light can be corrected. Here are some real-life cases that show how our investigations were carried out and the resulting recommendations.

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  1. August 22 2016
    A man who was hospitalized as the result of a brain injury was distressed with the lack of follow-up from the time he was released from hospital to the time he was taken in hand by a rehabilitation centre. He complained to the Québec Ombudsman.
  2. August 15 2016
    The Commission des normes, de l’équité, de la santé et de la sécurité du travail (CNESST) informed a citizen that it would not cover the cost of repairs to his hearing aid because he was not in Québec. The citizen complained to the Québec Ombudsman.
  3. July 4 2016
    An elderly lady who had been going to a day centre regularly ever since her stroke could no longer get there using the transportation service provided by the public healthcare system. Her daughter complained to the Québec Ombudsman.
  4. June 27 2016
    A woman felt that her husband had not gotten the required care at the residential and long-term care centre (CHSLD) where he lived. She filed a complaint with the Québec Ombudsman.
  5. June 20 2016
    A worker complained that Revenu Québec was claiming more than $3,500 in unpaid taxes from him because of a new T1 slip his ex-employer had issued. He filed a complaint with the Québec Ombudsman.
  6. June 13 2016
    A lady contacted the Québec Ombudsman to complain about the quality of the care and services her mother had gotten at her residential centre just before she died. One of the causes for dissatisfaction that she brought up was the poor oral care her mother had received in her last days at the centre.
  7. June 6 2016
    A man went to the Québec Ombudsman when his application for last resort financial assistance was turned down by the Ministère du Travail, de l’Emploi et de la Solidarité sociale because of a missing document.
  8. May 30 2016
    A physician working in a hospital refused to see a patient on the pretext that she had missed two appointments. The patient objected because she had simply not gotten a call for one of the appointments.
  9. May 24 2016
    A detainee was transferred to a correctional facility several hundred kilometres from where he lived. Now that he was about to be released, he contested the facility’s refusal to provide transportation back to his region.
  10. May 16 2016
    A man with a disability was denied access to free housekeeping services. He made a complaint to the Québec Ombudsman.
175 results