October 5, 2017

Intervention report concerning Centre d’hébergement et de soins de longue durée de Mont-Tremblant


Last spring, the Québec Ombudsman received a report concerning the refusal to give a second weekly shower to a person living at a residential and long-term care centre (CHSLD).

The investigation by the Québec Ombudsman showed that the institution had failed to assess the person based on a holistic approach, in other words, by taking into account psychosocial criteria as well as clinical physical criteria. 

The assessment had been based solely on clinical physical criteria (no risk of pressure ulcers or no excessive perspiration). The person’s psychosocial needs had not been considered in deciding whether or not to offer the extra hygiene care. That is why the Québec Ombudsman made recommendations to Centre intégré de santé et de services sociaux des Laurentides, which is responsible for CHSLD de Mont-Tremblant. It also made a recommendation to the Ministère de la Santé et des Services sociaux.