Wherever you are, you can turn to the Québec Ombudsman.
Here or abroad, you can contact the Québec Ombudsman if you are dissatisfied with a Québec public service.
Whether you are in Québec or anywhere else in the world, you can complain to the Québec Ombudsman if you are dissatisfied with the services of a Government of Québec department or agency, or a health and social services institution. You do not have to be a Canadian citizen or a permanent resident.
The Québec Ombudsman received complaints about the Ministère de l’Immigration, de la Diversité et de l’Inclusion from Regular Skilled Worker Program candidates who felt that it was taking too long for their application to be examined. Others were critical because the Department had turned down their application because a document was missing. However, they had indeed sent the document in question.
Another example: people studying abroad who had not managed to reach the Ministère de l’Éducation et de l’Enseignement supérieur because of problems with telephone access could contact the Québec Ombudsman.
The Québec Ombudsman has jurisdiction regarding some 80 departments and agencies of the Government of Québec and hundreds of health and social services institutions. If you feel that your rights are not being upheld in your interactions with public services from a distance, feel free to turn to us. We intervene free of charge and completely independently and confidentially. To avoid phone costs, you can use the secure complaint form on our website.