November 29, 2017

How do I make a complaint to the Québec Ombudsman?

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Une personne qui écrit à l'ordinateur

Are you having trouble with a Government of Québec department or agency or a health and social services network institution? You can contact the Québec Ombudsman.

Can we process your complaint?

The Québec Ombudsman handles complaints concerning Québec’s public service and health and social services network institutions. To find out whether we are the right place for you to go with your complaint, see the Can we handle your complaint section of our website.

When your complaint concerns a Québec government department or agency, you can contact us directly.

For the health and social services network, we act as a second level of recourse. In such cases, you must contact the service quality and complaints commissioner of the institution you are dealing with. If you are dissatisfied with the commissioner’s conclusions, or if you have not heard back from him or her within 45 days, you can contact us.

Before making a complaint

Make sure that you have the information and documents needed for us to process your complaint.

Several ways of making a complaint

You can complain to the Québec Ombudsman:

For more information, visit our website.

What happens if I can’t make a complaint myself?

A member of your family, a friend or an organization can make a complaint on your behalf. All you have to do is fill in the power of attorney form available on our website and send the form to us.

Don’t hesitate to ask us for help. Our services are free and easy to use, and the information you send us will be handled confidentially.