Investigations by the Québec ombudsman | Protecteur du Citoyen

Investigations by the Québec ombudsman

Does the Québec Ombudsman conduct investigations outside Québec City and Montréal?

Yes. We act throughout the province, even if our offices are located in Québec City and Montréal. No matter where you live in Québec, you can contact us. Call us at 1-800-463-5070 Monday to Friday from 8:30 a.m. to 4:30 p.m. You can only use our online complaint form.

How do Québec Ombudsman investigations work?

The Québec Ombudsman remains neutral and independent. When a complaint falls under our jurisdiction, we interview all the parties concerned (you and the instance involved). We examine the facts impartially and confidentially.

At the fact-examination and investigation phase, we have the powers of investigation commissioners. This means that we can require public services or health and social services institutions to provide us with access to the relevant information and answer our questions.

If the investigation we conducted shows that your complaint was substantiated, we recommend that the situation be corrected. Our recommendations are approved in more than 98% of cases. If on the other hand, the finding is that public services responded adequately, we tell you why.

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